Managed Application Service
Keep your applications working for the people who rely on them.
- Who it helps
- Teams that depend on Microsoft business applications every day.
- A useful first output
- An agreed support model, platform health checks and improvement priorities.
- Working together
- Ongoing support. Your application owners help prioritise improvements and share operational context.
A tiered managed service that keeps Microsoft business applications secure, supported, optimised and continuously improving after go-live — so client teams can focus on their mission without worrying about the platform.
Keep the Microsoft platform you've invested in — secure, current, optimised and continuously improving — without the cost or risk of hiring in-house Microsoft specialists.
Coverage
What you’ll work towards.
- Monthly Health Check ReportReview of platform performance and governance controls.
- Release Impact SummaryAssessment of monthly Microsoft updates.
- Fortnightly/Monthly EnhancementsDelivery of prioritised backlog items.
- Quarterly Executive ReportStrategic advisory and roadmap session (Enterprise tier).
Why Teratek
Support for your team.
Keep your applications working for the people who rely on them.
- Same team that built it — Where Teratek delivered the implementation, the managed service team has full context — no re-learning, no handover risk.
- Proactive, not reactive — Release management, quarterly health checks and a governed backlog mean Teratek is ahead of problems, not behind them.
- Continuous improvement built in — The service is designed to advance the platform, not just keep the lights on.
- Scalable tiers — Clients start at the tier that fits their current need and scale up as the platform grows.
- Predictable cost — Monthly retainer versus unpredictable contractor day rates.
How we deliver
Start small, prove value, then scale.
Access & Review
Environment access and documentation review (existing implementations).
Backlog Intake
Gather outstanding requests from client team.
Health Check
Baseline assessment of platform state.
SLA Agreement
SLA and escalation model agreed and documented.
First Sprint
First sprint kicked off within 2 weeks of contract execution.
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A conversation is a good start
From insight to
impact.
Tell us what is getting in your team’s way. We’ll listen, ask questions and work out a practical next step together.